For months, Oracle has been telling JD Edwards customers that someday, it would move our support resources from the current Customer Connection website to the MetaLink site created for users of other Oracle products. I am here to tell you that someday has finally arrived. However, Customer Connection is not moving to the MetaLink portal that its current users know and love. Instead, we’re all moving to MetaLink 3, a new version of the portal that enhances the support experience. The switchover is scheduled to take place during the weekend of November 7 to 9.
After doing a walkthrough of MetaLink 3, we think that most customers will embrace the new portal once they get through the initial learning experience. MetaLink 3 should make it much easier for JD Edwards professionals to find the documentation they need, submit and manage Service Requests, and download updates and fixes. Besides streamlining these tasks, the revamped portal enables users to personalize the portal to meet their unique needs. Moreover, it offers new tools, such as HealthChecks, that can diagnose potential problems in application configurations and propose solutions.
Of course, switching to a new support platform is a hassle regardless of the benefits it may bring. To address the migration headaches, Oracle is offering dozens of live webcasts and recorded training modules to show you how to get registered on MetaLink 3, then get to work on the portal. To learn more about the switchover and access the training materials, head on over to the JD Edwards Support Transition page on the Customer Connection website. Be sure to check out the Transition FAQ, which provides excellent background information on the migration effort.
Last week, we offered four of our top takeaways from Oracle’s OpenWorld 2008 user conference. This week, we’re back to offer more, and with a special emphasis on JD Edwards applications to boot. So join with me as we share not only what we learned from the sessions we attended, but also what we picked up from private talks with the JD Edwards team. To maintain continuity with our previous article and its four takeaways, we’ll start with…
Takeaway #5 — The EnterpriseOne and World development teams are adopting a more collaborative approach to how they enhance the two product suites. At OpenWorld sessions and casual meetings, managers and developers from both teams stated that they are working more closely with each other to roll out the same technologies on both products. In most cases, these projects involve the World team taking technologies from the EnterpriseOne team and adapting them to World’s unique architecture. A good example of such collaboration is the recently announced integration between World A9.1 and Demantra Demand Planning. This offering appeared first for EnterpriseOne 8.11 SP1 and 8.12, then was reworked for the World A9.1 environment.
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With Oracle’s OpenWorld 2008 conference behind us, it’s time to share our insights from this annual mother of all software meetings. Because of the sheer size and scope of OpenWorld, it is best to start any analysis of it from the proverbial 40,000-foot level, then drill down on the more interesting features. With that in mind, this article offers four of our high-level takeaways from the show. Without further ado, let’s dive in.
Takeaway #1 — Oracle’s roadmap for JD Edwards applications remains clear and promising. During the conference, Oracle took great pains to demonstrate its commitment to enhancing and evolving both EnterpriseOne and World for years to come. It announced EnterpriseOne 9.0 and EnterpriseOne Tools 8.98. It also unveiled an integration between World A9.1 and Demantra Demand Planning as well as the first User Productivity Kits for World.
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Now that the dust is settling from the whirlwind that was Oracle OpenWorld, it is time for all of us to discuss what we learned from the event. As many of you who went to the conference have told me, however, you are still trying to figure out what was said and what it all means. With that in mind, here are three things you can do to sift through the mountain of information from OpenWorld and pull out those pieces that are important for your company.
First, you can download many of the JD Edwards presentations that were made during OpenWorld sessions. To do this, just click over to the OpenWorld Content Catalog, then do a search on the “JD Edwards” stream/track. You will find more than 80 presentations on every imaginable topic that are available for downloading. Just click on the paper clips to the right of each presentation. These presentations are free for the taking to anyone who had a full conference pass to OpenWorld.
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